Returns & Exchange

Returns/Exchange/Cancellation Policy

Note For Return & Exchange:

• Only Exchange are accepted, no Returns.
• Each order is eligible for an exchange only once.
• A flat fee of INR.100 is applicable for all exchanges/returns.
• Refund is made in terms of Store credit Only
• AW has a non-refundable flat shipping rate of INR 99 per order and INR 150 in case of express deliveries.
• The items should be unused and unwashed for hygiene reasons
• All tags, bags, the product should be intact.
• Sarees with fall & edging and customised products cannot be returned or exchanged
• Return/Exchange request that is not raised within 7 days of receiving the product would not be accepted
• The product would be picked up within 5-7 days after the return or exchange request is approved.
• Customization charges are Rs. 300/-. Alterations would be done only once for the customized orders, if needed. If you need any further alterations, the alteration and courier charges would have to be borne by the customer.
• Products bought during sale are non-refundable 

Domestic orders:

Cancellation Policy

• Orders can be cancelled only within 24 hours of placing the order.
• If you cancel your order before your product has been shipped, we will refund the entire amount within 10-15 working days.
• Shipping charges are non-refundable once the order is dispatched. You can request your order cancellation by dropping us a mail at info@aashimawahal.com

Return Policy 

1. If you have received the Product in a bad condition or the packaging is tampered with before delivery, please refuse to accept the package and notify us immediately on our helpline no. +91-7217624827 or drop us a mail at info@aashimawahal.com mentioning the Order ID. Post validation, replacement will be sent with no additional cost.
2. If you receive any defective product, do contact us immediately by mailing us at info@aashimawhal.com with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.
3. If you have to cancel an order, please do so before your order is shipped.

Exchange Policy: 

1. Exchange due to size issues can be done within 7 days of receiving your order for all online orders. Once we have it with us, we will ship the replacement product to you within 5-7 working days. You can raise your exchange request by dropping us a mail at info@aashimawhal.com . You will receive an approval mail from us within 48 hours if the request is accepted
2. Please make sure that the original packing is intact when the product is picked up.
3. No exchange request would be accepted if the exchange request is raised after 7 days of receiving the shipment. Incase of  exceptional cases please write to us at info@aashimawhal.com
4. You would be notified by us, once we receive your shipment.
5. Incase we do not have pick up service available at your location, you would have to self ship the product. 
6. Exchange would not be accepted for the customized order.
7. If you want to exchange the product you ordered with another product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing order and pay the balance amount on your next purchase.
8. If you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it and the balance would be refunded back to you. You can also opt for credit note for the balance amount, which can be used for your next purchase.
9. Once you opt for credit note , you cannot en-cash it later .
10. Products bought during sale are non-refundable
11. Exchange is possible only once. If you opt to exchange the product the 2nd time, you would have to bear the reverse shipping charges and forward shipping charges , which would cost you Rs. 250.