Returns, Exchange & Cancellation Policy

Domestic orders

  1. Only returns are accepted; no exchanges.
  2. Each order is eligible for a return only once.
  3. A flat fee of INR 100 applies to all returns.
  4. Refunds are made as store credit only.
  5. AW has a non-refundable flat shipping rate of INR 99 per order and INR 150 for express deliveries.
  6. If the product arrives in bad condition or the packaging is tampered with before delivery, please refuse to accept the package and notify us immediately on +91-7217624827 or email info@aashimawahal.com, mentioning the Order ID. After validation, a replacement will be sent at no additional cost.
  7. If you receive a defective product, contact us immediately, within 24 hours of delivery, by emailing info@aashimawahal.com with your Order ID and a photograph of the defect. We will either provide a credit note or refund the product amount.
  8. If you need to cancel an order, please do so before it is shipped.

The table below describes the return and cancellation policy, subject to the main Terms and Conditions, as amended from time to time, for services provided by AW.

Product / request Policy
Kurtas Returns due to size or fit issues can be requested within 7 days of receiving an online order. Tags must be intact and the product unused.
Damaged product Notify us within 24 hours of delivery about returning or exchanging a damaged product. Damage does not include issues pertaining to the style or design of the product purchased.
Customized products No exchanges or refunds are available for customized garments or products altered by customers.
Cancellation Orders can be cancelled only within 24 hours of placing the order and before dispatch. If you cancel before shipment, we will refund the entire amount within 10–15 working days. After delivery, the shipment is eligible only for return.
Reverse pickup / shipping cost A flat fee of INR 100 applies to all returns.

Notes for returns and exchanges

  • Items must be unused and unwashed for hygiene reasons.
  • All tags, bags and the product must be intact.
  • Sarees with fall and edging, and customized products, cannot be returned or exchanged.
  • Return requests not raised within 7 days of receiving the product will not be accepted.
  • The product will be picked up within 5–7 days after the return or exchange request is approved.
  • Customization charges are ₹300. Alterations will be made only once for customized orders, if needed. Further alteration and courier charges must be borne by the customer.
  • Products bought during a sale are non-refundable.

International orders

  1. If you need to cancel an order, please do so before it is shipped.
  2. If you cancel before shipment, we will refund the entire amount.
  3. For returns, shipping, customs and any additional charges must be borne by the customer. After receipt, our team will conduct a quality check. Please ensure the original product tag and packaging remain intact when returning the product.
  4. Only the product amount will be refunded. Shipping charges are non-refundable.
  5. If you receive a defective product, contact us immediately at info@aashimawahal.com with your Order ID and a photograph of the defect. After investigation, we will either provide a credit note or refund the amount of the defective product.